Operation Supervisor

Qualifications

A current or previous retail employee with 6 or more months of experience

A good communicator with the ability to effectively interact with customers and your team to meet goals

A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers

Able to demonstrate interest and initiative to develop skills and improve capabilities

Passionate about retail and thrive in a fastpaced environment

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts

Able to utilize retail technology

Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds

Ability to travel as required

Last updated : 2024-09-22

Responsibilities

As a Lead, you’re responsible for supporting our management team by performing functional tasks as assigned

You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise

You will focus on leading process(es) and / or areas of the business, executing tasks and maintaining productivity to ensure goals are met

Through collaboration with your leadership team, you’ll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers

Consistently treat all customers and employees with respect and contribute to a positive work environment

Promote customer loyalty by educating customers about our loyalty programs

Serve as a role model to achieve priorities in store with the customer as the primary focus

Seek out and engage with customers to drive sales and service using suggestive selling

Enhance customer experience by using all omni channel offerings

Take action based upon direction from the Service Leader and collaborate effectively with employees

Support Service Leader duties during non-peak hours

Support completion or work processes before or after the store closes as needed inclusive of opening and / or closing the store as needed

Be accountable to personal goals which contribute to overall store goals and results

Determined to effectively lead and inspire others to learn and grow through coaching and mentoring